Originally Posted by Cphobes
I see lots of compliments about the customer service however my experience as of late has been the exact opposite.
I've sent a few (at least 3 in the past two weeks) emails and tried calling a few times (left at least two voicemails). None of my emails were responded to (basic questions) and I only got one call back from Adam late last week. Couldn't take the call at that time.
The clock is ticking on my next campout and I don't want to spend $800 on TQ, UQ, pillow and tarp without a few simple questions answered.
Does anyone know a better email or phone number than what is listed on their website?
That's too bad... I know they are in the middle of moving to a new facility right now which means moving the computers and whatnot. There was a thread from them explaining this and they pretty much said if they miss your emails or calls to keep bothering them. It's sucky, but they are in transition, so I'd have some patience. My incubator is top notch!