Bummer of an experience hope all works out for ya. But having ordered countless quilts and 1 Cuben tarp (that I am currently waiting for) I can honestly say that I know what it means to wait for Hammock Gear to arrive
However despite that fact I have stayed tried and true to Hammock Gear for over the past two years and plan on continuing to do so. However I hear ya thegreatjesse, as you mentioned "the lack of communication and failure to fulfill promises is frustrating" yes at times, however IMHO the wait has always been well worth it and Adam and Jenny have always done what is needed to make things right in the end. Now I am not making excuses however knowing Adam and Jenny personally I do believe they always try their best to do whats right as do all the vendors around here on HF do. Hope this all works out for you and thank you for sharing your experience it may help prevent someone else's frustration in the future.
Cheers to getting your new gear out on the trail soon,
Sometimes I like to hike and think, And sometimes I just like to hike.
Hiking is'ent about waiting for the storm to pass its about learning to hike in the rain.