Yeah, my brother runs a small business that is all online website sales and let me tell you, it can be really hard to give everyone that personal touch that they all want. He has 1 full time and one part time person that just answers emails all day long. And as a small business, all it takes is a few customers to write a bad or even neutral post on a forum to drag down all the rest of the hard work to make the other satisfied customers.
I am glad to see that this issue was resolved to everyone's satisfaction. I am personally waiting for a full set of 20 deg top and bottom quilts for myself and my wife from Adam. I cant' wait to see for myself how great their products are.