Glad things worked out to your satisfaction. It is also nice to see that you will continue to do business with Adam and Jen despite your set backs. I have heard of several instances where these particular vendors have gone way above the standard of customer service.
I would also agree the original post was not closed due to you 'slamming' the vendor. Angrysparrow shared the view that both good and bad experiences are to be shared. You prefaced the alleged 'slam' by saying you had previously had good experiences with the vendor, and did not respond with rancor or indignation when your motives were questioned. I believe you also accepted that maybe an actual phone call would have gotten better results. You have done the right thing by posting the successful conclusion. I think the post was most likely closed because you were the one starting to get 'slammed' and it is easy for things to get out of hand out here in the wilds of the internet.
There are none of us who are perfect, but it is how we handle our imperfections that define us. I think in this case both parties made errors or were lacking, but came to a mutually acceptable resolution. Now all that is left is to all get out there and enjoy our gear.
P.S. A hearty THANK YOU to the mods who help keep this place the nicest spot on the net!
Hangin' High and Dry