Originally Posted by kdrake
Ive been pretty disappointed with my Kammok - Ive already had to replace a carabiner because it bent and the cord at the gathered end - its core is splitting out in 2 places. Ive gotten minimal response from their customer service folks. I wont be buying more of their products to say the least. I wish I wouldve gone with a Trek Light Gear or an ENO. I regret my Kammok purchase.
Hey KDrake - I was just checking this review and saw your post, and again want to offer my apologies. We offer a Lifetime Warranty - that is why we have sent you brand new gear and paid to have the failed product sent back to us so we can examine the product and then recycle the materials. We also have a 100% Satisfaction Guarantee with our gear and I would be happy to offer a full refund with the return of the products. We are very thankful for your initial support on Kickstarter, and I do hope to earn your continued support moving forward. I have addressed this issue with our customer service team as well, and part of the error (sad to say) was due to switching out our email ticketing software. Please email or call me directly with any concerns and I will be glad to help you out email@example.com
or (214) 901-8420