Originally Posted by OfftheGround
Hey KDrake - I was just checking this review and saw your post, and again want to offer my apologies. We offer a Lifetime Warranty - that is why we have sent you brand new gear and paid to have the failed product sent back to us so we can examine the product and then recycle the materials. We also have a 100% Satisfaction Guarantee with our gear and I would be happy to offer a full refund with the return of the products. We are very thankful for your initial support on Kickstarter, and I do hope to earn your continued support moving forward. I have addressed this issue with our customer service team as well, and part of the error (sad to say) was due to switching out our email ticketing software. Please email or call me directly with any concerns and I will be glad to help you out email@example.com
or (214) 901-8420
I am impressed with the service Kammok has provided the members of this forum (from what I've seen - no personal experience myself).