I hadn't intended to mention it, but have reconsidered after reading the above.
One of my recent JH's showed up with a defective zipper. Had only 1 zipper not two (only way to zip it up was end to end).
Likewise Tom sent me out a replacement asap, and likewise I said things happen. Tom refunded my shipping costs immediately as well.
Problems do happen and Tom did give me excellent customer service. There will be a happy ending for Crocodile Sanders as there was for me.
But its a good idea to really look your gear over when you get it.