Originally Posted by Mustardman
OES is a one-man operation, and he's a busy man. People love to jump down his throat because they don't understand that sometimes you deal with the practicalities of the fact that tarp-making is a side project and not a full time job. This is cottage gear, not REI.
This is a [moderator's edit] excuse and nobody is jumping down the guys throat. If the website says "Ships on the 13th"... then guess what? It should ship on the 13th or there should be communication sent to indicate otherwise.
Its all about managing customer expectations. If it said on the website, "Orders may take 4-6 weeks to fill and there may be little communication" at least we, the consumer knows what they're getting into. I just got my tarp this week, and its great... and based upon the reviews if it stated "4-6 weeks and no communication" I still would have bought it. Saying "he's too busy" is a cop out... I'm sure Brians a hell of a nice guy, but he's not a great businessman. Especially here, most folks will wait for quality... just tell the consumer their going to wait.