Final verdict: This subject has become nothing but a power struggle and I am done with it.
I realize ya'll spend hundreds of dollars on hammocks and that is fine but a $180.00 purchase for me was a big deal and it came down to trust in the company. When I purchased the hammock, I trusted it would be 100%. When I found it wasn't and I had to pay return shipping for someone else's mistake I lost my trust in the company.
I feel if I am in the wrong, I am to make it right. Since the company was in the wrong, I feel they should make it right. BUt the company does not feel it was an issue.
I felt pushed into the corner: (1) deal with it or (2) pay more money for US to fix OUR mistake. I don't understand how that is OK but again, Tom "wins" as I am done with the power struggle.
Next time I will not trust in the quality of a product until I can see and touch it. One thing said, I do feel people should learn from my experience. BE CAUTIOUS. However, the cost of word of mouth may be more than Tom paying return shipping. I guess we can both Tom and I can learn from this issue.