Originally Posted by IRONFISH45
Hennessy was more concerned where I purchased the tarp (fly). The cost of shipping my tarp back was $15.00. Hennessy has an agreement with Customs, he ships from the USA, I do not know how he works his returns for repair. [snip] I just did not get the discussion about where I purchased the Hammock, I buy form small business when ever possible. I often do not retain their name.
Given the possibility of reseller damage to their products I can easily understand they would be wondering about where you bought it. If a run of bad products is showing up and manufacturing problems are not the issue, then who is selling the poor products? If a reseller is storing the tarps/hammocks/whatever in an inappropriate way it reflects on Hennessy. I would expect they would want to nip that problem either with the deletion of an account or the education of the reseller. So the question makes sense to me.