AS speaks wisely, however I didn't read into it that the moderators were not or had not been members. I can see how isolating them in posts may allow for that perspective though. With the membership of 16,000+ and five moderators, they are an active crew alright but I have always viewed them as seasoned forum members who wanted to make this place as wonderful as it is. They earn the respect they get every day.
I agree with AS that in the written language it's difficult to express the emotion and that does indeed lead to one thought being interpreted as another resulting in some unintentional hurt feelings.
Last, it's so stinking refreshing to see that I am not the only one (or even one of just a few) that the moderators devoted some errr... attention to.