I'm a newbie to this forum and this is my first post. So sorry if this is "old news." But I ordered some cinches, decending rings, etc. from http://www.onrope1.com/store/index.php
These folks were great. The order was lighter than their stock shipping price. To my amazement, they emailed me to tell me that my shipping turned out to be less than the shopping cart calculated and they refunded the excess. Not much money... but good customer service.
Thanks for all the great posts from all of you. I have learned alot and enjoy this forum!