Originally Posted by SteveE
Well here I am a few months later and I have a similar issue. My wife tore a 6 inch cut on the bottom of my bag which I've never used...I sewed it up (which looks terrible) and then put some McNett Tenacious Tape over it. Hopefully it holds...
i ended up calling wiggy's and talked to the guy there. he was absolutley rude in the end said what i was discribing was not possible to have happen. I asked about him repairing it for me as stated i would be willing to pay for it. He said send it back to him and then he hung up on me mid sentence. I decided to not call back for shipping info and instead sewed it by hand. I used uncoated 1.9 oz ripstop. the ripstop is grey and the bag is black. it looks terrible but works and I did not have to deal that company again. i love the bag but this is the second time i have had a problem that was caused by me and both time i called the company talked to the same guy and both times he was a complete jerk. This first time I damaged one of their bags i was in afghanistan and tore a bag on some rock while trying to move in a rather quick manner. I called the company on my sat phone and got the same attitude i got this last time. Both times i stated clearly that the damaged was my fault but did want to get it fixed and was will to pay. in the future i will use another company.