I've been having email issues with them also. One of their emails wasn't working at one time, and they have so many it's hard to know which one to use. I've spent about $800 with them the last couple months and plan to spend more, but I think next time I'm gonna call instead of email. Their gear and customer service (other than email obviously) is worth the lil bit of hassle to me.
"As a well spent day brings happy sleep, a well spent life brings happy death." -Da Vinci