Since each quilt is made to order by hand (part of the great quality) in the cottage-industry style small business, they sometimes take a little longer. Especially this time of the year, as you mentioned. Standard turn-around time might be 2-4 weeks (in my experience and that of others I've seen posting on the forum recently), so it may not have shipped yet.
My experience with them is that if you email, you usually get a response but that their email timing is just a bit slower. I'd recommend giving them a call. They're super friendly and helpful, especially over the phone where you can have an immediate conversation covering much more than the more limited nature of email. I've also noticed that they're willing to prioritize or otherwise work with you to try and get things to you when you need them, once you get in touch with them to have that conversation.
Enjoy the Phoenix once it comes in - you're putting together a GREAT setup.
Father. Husband. Scoutmaster.