As I understand it they are still working on the stack of orders they recieved during their Black Friday/Cyber Monday sale. If you have a planned trip coming up let them know and they may be able to get your quilt to you ahead of time.
As for their customer service, I don't recall anyother manufacturer hand delivering an item the night before someone's trip because shipping it would have taken too long nor anyother manufacturer hopping in the car to drive 10 hours one way to do a field repair on a tarp.
Communication may not always be the best with the cottage folks since they can't afford to pay someone to man the phones all day, but the craftsmanship is excellent.
*Heaven best have trees, because I plan to lounge for eternity.
Good judgement is the result of experience and experience the result of bad judgement. - Mark Twain
Trail name: Radar
2014 Smoked Butt Hang Planning Thread
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