Originally Posted by IMScotty
Chewy, could you let me know how long ago you ordered?
I ordered and paid for a Winter Palace tarp December 8th and received an immediate confirmation. I have not heard from HG since. It has been 41 days which is a longer delay than they are indicating on their website. I sent an email inquiring about the order but have received no reply. I am getting concerned because the time limit to open up a "PayPal dispute" is approaching (45 days). Not sure what I should do.
+1 to what others have said. No need for PayPal dispute. They're trustworthy. Give a call or another email. Also, tarps tend to take a bit longer and they're a bit further behind than their average web site times list (due to holiday orders). I just received my burrow top quilt, which took about a month.
It takes a while, but their gear is worth it. Top notch.