Contact Adam or Jen and they will take care of anything wrong for sure. They are awesome on their cuben tarp repairs and such. You could have just gotten a lemon of a plastic D Ring is all. I just got back my cuben tarp where something caustic caused a melted spot on it,,and it looks new the way it was repaired. I still don't know how or what I got on it to cause the cuben material to melt, so take care of your cuben goodness. Love the cuben and will keep abusing it all I can.