Not sure where to post this. I’ve been biting my tongue for a while now, foreseeing myself getting flamed and the thread quickly closed, but I have to ask...
Is there a way we can somehow prohibit threads and posts about vendors “failing to...” or producing “another unhappy customer”? If you actually read these threads, it seems like ALL of them involve unrealistic expectations, overreactions, and a vendor trying to make things right.
I know some of you will think this takes the “free speech” out of the forum, or actually hurts customer service by not allowing consumers to be informed about vendor “x”. But I think it would be best to eliminate any ambiguity by simply prohibiting these (sometimes bias) comments out altogether.
Personally, I want to be informed of any sleazy vendor that steals or cheats. But I honestly believe we do not have any of these. If so, I missed them. And this definitely does not describe any of the vendors I dealt with or read negative posts about.
Cottage vendors provide great customer service and exceptional products...at a cost. They’re not going to ship like Amazon. They may have a problem with emails or phones causing a lack of communication since they don’t have 20 IT guys. A “big event” in their lives will have a much larger impact than a company with 30 other equal employees who are able to pick up the slack. Or just a simple and honest oversight.
I can go on and on. I’m not sticking up for anyone specific here. I am simply stating the obvious and hoping everyone will be able to relax and be patient without the public slandering. If it has to become part of the TOS and therefore more work for the moderators (sorry!), then so be it.
Just an idea