This afternoon my under quilt came in and I was glad to see it had arrived. After carefully opening the box and giving it a quick look over everything seemed to be perfect . . . except for one issue. The down fill tag identified that the hyperdry800GDD fill had been used (at least according to the tag) and I had ordered the 850GGD. So before jumping to any conclusions I double check my order confirmation email and sure enough I did request the 850 fill.
So I called the number on the card and sure enough Paul answers, I explain my concern, and after not five minutes he calls me back after checking my order to confirm what was sent on the build sheet. I had requested the 850 and was assured that it was most likely a tagging error. Paul then went on to offer to take the quilt back (at their expense) just to be sure and confirm which fill had been used and if it is indeed incorrect a replacement would be rushed out to me. I did take him up on his offer and not one hour later had a return label in my inbox.
So i guess i just wanted to say of my experience so far Underground Quilts are good people with great customer service. I was a little bummed out seeing the tag issue, but felt much better after a couple of quick phone calls to a quality vendor.
Thanks to Paul and Missy and everyone at UGQ for the help so far!
Will update with conclusion. . .
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