Anyone know if hammock gear is still in business?

**Heisenberg** · 05-06-2015, 23:59

I have pm'ed stormcrow 2 or 3 times here since last Thanksgiving, most recently 2 weeks ago. No response. I called the shop sometime around Thanksgiving, no answer, left message. No response. So, my question is, how do you order something from someone who doesn't return pm's or calls? Maybe something has happened that I am not aware of. If so, please let me know. Is there someone else I should try to contact from HG? Thanks Heisenberg

**Evaed** · 05-07-2015, 00:13

It's more than likely just due to the work load of this time of year, even Warbonnet has currently stopped taking orders for the next few weeks until they catch up with the demand. I've heard nothing but great things about Hammock Gear, and their customer service. This is purely speculation after all, but i'm sure he will get back to you as soon as he can.

**Ratdog** · 05-07-2015, 00:14

Yes they are open for business.

Call them in the morning.
Contact them via their website.

**P Chang** · 05-07-2015, 01:16

I purchased a TQ and UQ from them last month and received it quite quickly. I sent my UQ to them last week to get something added to it and got it back today. So yes, they're certainly still in business and I'd highly recommend them.

**markparry** · 05-07-2015, 02:51

Originally Posted by Heisenberg

I have pm'ed stormcrow 2 or 3 times here since last Thanksgiving, most recently 2 weeks ago. No response. I called the shop sometime around Thanksgiving, no answer, left message. No response. So, my question is, how do you order something from someone who doesn't return pm's or calls? Maybe something has happened that I am not aware of. If so, please let me know. Is there someone else I should try to contact from HG? Thanks Heisenberg

I e-mailed their sales e-mail address a couple days ago. They responded a few hours later at around 5AM. In fact they made sure to ship my custom order out that day, a lot quicker than I was expecting.

So I haven't tried calling them or PM'ing them, but I know they put my package in the mail very quickly.

**fallkniven** · 05-07-2015, 05:25

Well heck, if they won't answer you go somewhere else. There's plenty of other great vendors here that will respond right away.

**ShooTa** · 05-07-2015, 07:37

please check your spam folder in your emails.......
also call them
and email
and pm thorwren on here

in the emails add your hammockforum user name so they can always pm you on here.

ioriginally had diffuclty ordering a custom job via the website but called (from here in Britian) and then everything was done promptly - i backed up the call with an email and a pm and had no further issues with communication.

i am aware that their email system has a very rugged spam filter and does catch false positives sometimes - hence why calling is the prefered option.

**thorwren** · 05-07-2015, 08:53

Hi, folks. The last time someone posted a thread about this, we discovered that their emails never reached our system. We have had those folks just PM me on here for customer service. We're up to two people answering calls, but on some days, they get a bit overwhelmed. My apologies for that, but please, PM me on here with your name and email address to see my search comes up. We have been consistent with emails, so my inclination is to think this is a dropped or filtered email. Thank you and I look forward to hearing from you.

**marsyeldir** · 05-07-2015, 09:12

I have communicated with Hammock Gear a couple times over the past few months. I personally never had a problem getting in touch. I think I spoke to the owner on the phone. He was a super friendly guy. He spent a good amount of time chatting with me and offered lots of good advice. That's just my experience. I was impressed.