We have been receiving complaints of lack of communication within the customer service emails. We were very puzzled, since we have been on top of emails, and Harry is actually fielding 80% of the calls and emails, so we could beef up our customer services. After digging around, we have discovered what has been happening to most folks who have been frustrated with us, including those who started the threads of complaints.. A few months ago, we began streamlining our emails to go through a better email system with "email@example.com". This means we needed to set up our now defunct "firstname.lastname@example.org" to forward all the emails to "email@example.com". It was working seamlessly for the longest time. I even checked the old email address daily for over a month to make sure it was forwarding smoothly. We changed all of our website email address to reflect the new email address, as well. In the search to find out why folks were not getting their emails returned, we discovered them in the defunct email address, but they were never forwarded to the new one.
I am so sorry to those who have lost trust in our service. I do apologize, and while I know this is part of the growing pains of an expanding business, your frustrations were justified. Please let me know if your email has been missed, and we'll make it right.