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  1. #1
    thorwren's Avatar
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    Email Issues... Conclusion!

    We have been receiving complaints of lack of communication within the customer service emails. We were very puzzled, since we have been on top of emails, and Harry is actually fielding 80% of the calls and emails, so we could beef up our customer services. After digging around, we have discovered what has been happening to most folks who have been frustrated with us, including those who started the threads of complaints.. A few months ago, we began streamlining our emails to go through a better email system with "sales@hammockgear.com". This means we needed to set up our now defunct "hammockgearsales@gmail.com" to forward all the emails to "sales@hammockgear.com". It was working seamlessly for the longest time. I even checked the old email address daily for over a month to make sure it was forwarding smoothly. We changed all of our website email address to reflect the new email address, as well. In the search to find out why folks were not getting their emails returned, we discovered them in the defunct email address, but they were never forwarded to the new one.


    I am so sorry to those who have lost trust in our service. I do apologize, and while I know this is part of the growing pains of an expanding business, your frustrations were justified. Please let me know if your email has been missed, and we'll make it right.
    Last edited by thorwren; 05-07-2015 at 21:47.

  2. #2
    dakotaross's Avatar
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    Thx. I'm sure you will make it right, as you always have.
    "haamoocker" - its my Ikea name

  3. #3
    Senior Member Rolloff's Avatar
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    Go ahead and overstuff all my down orders. I won't complain.
    Signature suspended

  4. #4
    Senior Member
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    Adam and Jenny,

    My personal experience confirms your conclusion. I received my HG 20ļ Burrow faster than lead time would suggest! Then I emailed a question from one of my accounts (Sunday night) and received no answer. Two day's later (Tuesday night) I emailed from a different account (apologizing if it was a repeat email and for my impatience) and the very next morning Harry responded with the answer. I'm sure the old account pulled up the gmail address and the different account went through the website and straight to you. I then placed my next order on line and as is typical, it shipped out today - email confirmations sent and tracking it like Santa"s Sleigh in Winter!

    I hope hearing this will allow others to give you a chance to continue to grow your business. Great products, personal touch and made in the USA. My dad used to say, "I can only do as good as I are".

    You all keep your heads up and keep doing good and the trust will be restored!

  5. #5
    Dutch's Avatar
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    Jenny is great!!!
    Peace Dutch
    GA>ME 2003


    http://dutchwaregear.com
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  6. #6
    TZBrown's Avatar
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    Quote Originally Posted by Dutch View Post
    Jenny is great!!!
    + a whole bunch on that. The whole team goes above and beyond for sure
    Life's A Journey
    It's not to arrive safely at the grave in a well preserved body,
    But rather to skid in sideways, totally worn out, shouting,
    Woo Hoo!....What a Ride!

    My PHOTOS

    My VIDEOS

  7. #7
    New Member georanger99's Avatar
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    All I know is that I received my first underquilt recently from hammock gear and it was flawless, customer service was excellent, and I received it in a week! Thank you guys for the excellent craftsmanship and customer service! Satisfied customer here!!!

  8. #8
    Senior Member Drybones's Avatar
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    Quote Originally Posted by Dutch View Post
    Jenny is great!!!
    What about Adam?

    I've been spending some time on their web site and will probably give them an order for two quilts as soon as I determine what the specs need to be...they make a good looking young couple...granted Jenny has the better looks in that duet.

  9. #9
    gunner76's Avatar
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    Blame it on Horance.
    Frosty Butt Hang Jan 2015 .................. Fat Butt Hang April 2015..........Hunger / Halloween Hang Oct 2015

    neusioktrail.org ..................... Free Hammock Classes

    I am 18 with 44 years of experience !

  10. #10
    WaffleBox's Avatar
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    Quote Originally Posted by Dutch View Post
    Jenny is great!!!
    I'm pretty sure that when you're not fulfilling orders at lightning speed, all you do is stalk the forums looking for opportunities to say that Jenny is great.

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