Hi everyone! First post here! Yea!
Okay, so when a company does me right I always thought that it was important to do right by them if I can, either by buying more from them or giving them the best word of mouth the digital age can offer, Internet forums!
A couple of weeks ago I was unpacking my hammock and the carabiner caught on the mosquito netting and tore a 2" hole (most probably user error). With black fly season coming up in NH I was pretty bummed (MSGT here I come!). So I went through their 'contact us' section of their website and asked if maybe this was a warranty issue or, if not, any tips on repairing the net. Mind you, this hammock was a gift of nearly 3 years ago and I had no idea where it was purchased. Lori (of Grand Trunk ) emailed me the next day and asked me to fill out a return slip. A picture and a small explanation and all of 2 minutes later it was done. That day I receive an email asking for my last name, and that they'd be shipping a replacement. 3 days after that Lori emails me the tracking #, 2 days after that a new hammock is waiting for me after work. No receipt, no hassle, no jumping through hoops, I didn't even have to ship back the lightly damaged hammock!!
So this is my review of Grand Trunk customer service......it is AWESOME. There, that's it.
Needless to say, I'll be a GT customer again.
Nice to meet you all