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  1. #1
    New Member
    Join Date
    Mar 2015
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    Everett, WA
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    5

    OES 4 season Tarp Problems

    Alright, So I ordered a 4 season tarp in the beginning of May and waited til Mid Jun to contact the vendor (which I had to do on this site and not the one I bought the tarp). He forget to look at the order apparently and he promised it would 2 weeks and then I would get it . Now all I get is radio silence and I only want a refund now. Has anyone heard from Brian?

    ,
    Krimzen

  2. #2
    Senior Member Two Tents's Avatar
    Join Date
    Jun 2009
    Location
    Hadley, Pa.
    Hammock
    Wilderness Logic Night OWL
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    WL Tadpole
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    Pheonix 3s, te-wa
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    Whoopies
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    1,183
    He does seem to see and respond to threads pertaining to OES here. Maybe go to the last one he started and inquire. I'm sure he subscribes to his own threads. Oh and welcome to the world of hammocks!
    I like refried beans. That's why I wanna try fried beans, because maybe they're just as good and we're just wasting time. You don't have to fry them again after all.

  3. #3
    New Member
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    Mar 2015
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    Everett, WA
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    Thank You. I'll try another thread and see what happens.

    ,
    Krim

  4. #4
    Senior Member Comet_Seeker's Avatar
    Join Date
    Apr 2011
    Location
    Raleigh, NC
    Hammock
    Dream Hammock Sparrow
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    WBSF
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    429
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    He makes great quality gear, but horrible customer service. If you look in his vendor section, you'll see many complaints about being reachable and the long turn around time. It's a risk I took, even after reading all the negative comments, since I was in no hurry. And I did love the tarp, but it took multiple phone calls and emails to get through to him.

  5. #5
    alifeoutdoors's Avatar
    Join Date
    Aug 2010
    Location
    Iron River, WI
    Hammock
    Ridge Runner
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    Cloudburst
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    Beckett Up Pardner
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    1,233
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    I'll have to agree. Great quality product, wonderful tarps but he tends to "forget" orders until you remind him. I ordered a 4 season a year or so ago waited and waited, finally had to contact him and say hey what's the deal your site said this was in stock. It quickly arrived a few days later though I never got a response to my inquiry. I think just the price you pay for homemade cottage gear. Unless their business has really taken off it's often not their day job and I think the pressures of real life will put the "hobby" business on hold. I'm not saying that's a valid excuse just the "it is what it is".

  6. #6
    New Member
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    Mar 2015
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    Everett, WA
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    5
    I understand that it can be side gig, but a long lead time like this and no communication is horrible. I didn't do the research on OES, that's on me. But I have to say this is kind of ridiculous.

    I can get on a soapbox but I just want this resolved, and this is the last ditch effort before having to go through even more time consuming process just over a tarp.

  7. #7
    SilvrSurfr's Avatar
    Join Date
    Jul 2011
    Location
    Jersey Shore, NJ
    Hammock
    Dutch PolyD
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    HG Winter Palace
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    HG 0, 20, 40
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    13,902
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    Some folks had begun to think that everything was hunky-dory over there at OES. Thanks for sharing your experience.
    "A foolish consistency is the hobgoblin of little minds." Ralph Waldo Emerson

  8. #8
    Senior Member Hiker Boy's Avatar
    Join Date
    Jun 2015
    Location
    Richmond , BC , Canada
    Hammock
    Dutch 11' Hex 2.4/ SLD Lair
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    UGQ Catcut Hex
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    199
    I just scored one of his tarps on eBay. The quality is just awesome. I think it's worth some waiting. I hope it works out for you
    "Civilization exists by geological consent, subject to change without notice." Will Durant

  9. #9
    Senior Member Brian's Avatar
    Join Date
    Nov 2006
    Location
    Boston, MA
    Hammock
    WBBB 1.1 Dbl
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    MacCat Deluxe Sil
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    DIY Quilt+HG Inc20
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    391
    Krimzen, I've sent you an email and PM along with a complete refund due to the delay. Let me know if you still have any issues and I'll get them taken care of ASAP.
    Brian MacMillin
    www.OutdoorEquipmentSupplier.com
    Home of the new MacCat Gen4 hammock tarps

  10. #10
    New Member
    Join Date
    Mar 2015
    Location
    Everett, WA
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    5
    Thank you Brian.

    I'll update this once I know everything has gone through. As of right now, looks like things are on track to be resolved.

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