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  1. #141
    Senior Member 3club's Avatar
    Join Date
    May 2011
    Location
    Battle Creek, MI
    Hammock
    underquilt
    Tarp
    roomy, no guy line
    Insulation
    down
    Suspension
    56' of straps
    Posts
    335
    Images
    7
    Discount code worked, rope shipped and arrived very quickly!

  2. #142
    Senior Member
    Join Date
    Apr 2011
    Location
    Northern Ontario, Canada
    Posts
    105
    Found the communication lacking, and was unable to process my international order. Ended up getting some line through Backwoods Daydreamer. I paid a little bit more per foot on the line, but his shipping was cheaper and the communication was great.

    I realize it's a busy company, and my call was responded to, but the communication between email and phone was lost, and I wasn't able to process my order in a timely or comfortable fashion. I love the colour selection, and will try again at a later date I suppose.

  3. #143
    Senior Member JaxHiker's Avatar
    Join Date
    Jul 2008
    Location
    Jacksonville, FL
    Hammock
    Lite Owl; Light Hiker
    Tarp
    Toxaway;MacCat Dlx
    Insulation
    Burrow; Incubator
    Suspension
    Whoopies
    Posts
    2,366
    Just ordered 160'.
    JaxHiker aka Kudzu - WFA
    Florida Trail Association: NE FL Trail Coordinator (Gold Head to Stephen Foster)
    Trail Issues? Please let me know.
    Blazing Trails with Kudzu @ www.idratherbehiking.com
    Follow me @idratherbhiking

  4. #144

    Unhappy

    Quote Originally Posted by DJPyro View Post
    Found the communication lacking, and was unable to process my international order. Ended up getting some line through Backwoods Daydreamer. I paid a little bit more per foot on the line, but his shipping was cheaper and the communication was great.

    I realize it's a busy company, and my call was responded to, but the communication between email and phone was lost, and I wasn't able to process my order in a timely or comfortable fashion. I love the colour selection, and will try again at a later date I suppose.
    Argh. Sorry to hear that, DJPyro.

    I'll look at your order and talk to the sales team about it at this week's meeting. We're built more for domestic shipping right now when it comes to retail/web orders, unfortunately, but I'm working on a new website for later this year which should smooth out international shipping by.. you know.. offering it and putting it into the normal production queue, utilizing the automated emails, etc. I know it would be so much easier for our international customers to order through the web and not deal with time zones and so forth.

    I really appreciate the extra effort you're making to place the order and will make sure the sales team responds in kind. We'll get there.

    Regards,
    Scott

  5. #145
    Senior Member
    Join Date
    Apr 2011
    Location
    Northern Ontario, Canada
    Posts
    105
    Thanks for the response. Everyone I dealt with was pleasant, but I think it might've had to do with Leslie just getting started in the position. Like you mentioned, it's pretty hard to easily place an international order, when it's not an available option Glad to hear another company does take feedback into consideration. I'll definitely try again when I need some more.

  6. #146
    Senior Member
    Join Date
    May 2011
    Location
    Seattle
    Hammock
    DIY Gathered End
    Tarp
    12'x12'
    Insulation
    KAQ New River
    Suspension
    Strps cinch buckle
    Posts
    184
    Happily placed my second order.

    Discount code still working.

  7. #147

    Exclamation Discount Code Extended: July 2011

    Hey everyone,

    I'm going to keep this brief because there is actual sunlight outside and we're all a little giddy here at Redden Marine. The Hammockforum code is extended through July 2011. That's 5% off your order, it doesn't have to be just rope. If you want gloves or a jacket or something, that's alright.

    Switching gears, Sparrow had a little girl, Matia, and both are doing just great. Sparrow should be back in a couple of months, but until then feel free to keep contacting Leslie (leslieb@reddenmarine.com) if you need anything requiring a human (like an international order or stock check).

    I'm putting the pieces together on a new site which should be able to handle international orders at the least and maybe some other odds and ends like loyalty points and so forth.

    Thanks again for all your orders and I really hope you're out there having a great summer!

    Best regards,
    Scott

  8. #148
    Senior Member ewok's Avatar
    Join Date
    Feb 2010
    Location
    Georgia
    Hammock
    HH Expedition
    Tarp
    BMJ
    Insulation
    SuperShelter
    Suspension
    Whoopies
    Posts
    138
    Images
    4
    I ordered 200' of 7/64 amsteel blue on a wednesday and recieved it on friday. Great work Redden.
    If it weren't for physics and law enforcement, I'd be unstoppable.

  9. #149
    Member Raskusdrotti's Avatar
    Join Date
    Jun 2011
    Location
    Hampshire, England
    Hammock
    WBBB 1.1dbl / Gathered End with SRL
    Tarp
    WB Superfly
    Insulation
    Synth UQ & Alpkit
    Suspension
    Homemade whoopies
    Posts
    77
    Email sent to Leslie re: shipping to the UK...

    Many thanks Scott.
    "Every day's a school day!"

  10. #150
    Senior Member pellet gun's Avatar
    Join Date
    May 2011
    Location
    Georgia
    Hammock
    BIAS
    Tarp
    HG cuban
    Insulation
    Baby Orca UQ
    Suspension
    whoopies/Dutchware
    Posts
    294
    Images
    15
    very awesome, thanks!!

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