The other side is wrong as well.
Look, I don't have a dog in this fight... But as an admitted newbie, to come on here bashing a well known, and loved vendor in the midst of the situation, probably isn't the best strategy.
The loops that are attached to the triangles need to be larksheaded around that knot on the hammock. How they came off, I don't know, but that looks to be exactly what would happen if they did.
Brandon has been well known to take care of his customers. Now, I don't know what that means in this situation, but to assume that he will cover a $60 shipping charge that you incurred on your own accord, just because you think he should isn't a very wise assumption either.
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