Customer Service

[Ekul]

OK. I saw the MTW sale Thursday last week and the money was burning a hole in my pocket. I was leaving for the trail Friday am. I sent an email to the Jacks Thurs about noon asking if they would overnight the UQ to me. I received a call around 5pm saying its on the truck headed your way. I stopped the package at UPS terminal and had in it my hands at 9am Friday. I R a happy hanger! Thanks guys and if I could give you anymore of my paycheck I would. Excellent quilt the MTW4 got me to 26* in my undies and tshirt with a old rag TQ.

[Two Tents]

Man! I placed an order for some Dutch biners. The Paypal payment went through. I did not get any conf. info from JRB that they got my order. I sent them an email asking if all was OK. No answer to that. I'm bummed. It seems last time I placed a small order from them the same thing happened. I realize a small order is just that-small- but it's big to me. I guess I'll call if I don't have it mid week. I thought I'd post here and see if they see.

[NewtonGT]

Man! I placed an order for some Dutch biners. The Paypal payment went through. I did not get any conf. info from JRB that they got my order. I sent them an email asking if all was OK. No answer to that. I'm bummed. It seems last time I placed a small order from them the same thing happened. I realize a small order is just that-small- but it's big to me. I guess I'll call if I don't have it mid week. I thought I'd post here and see if they see.

I didn't get an email after my purchase but when I called they said it was on the way and it shipped in only 2 days. can't complain about that. best service ive ever had

[Two Tents]

No worries! They got back to me today and said somehow my order slipped through without getting noticed. I had tracking info by 2PM today. I guess it pays to ask. Thanks.