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Thread: Anybody Home???

  1. #1
    Senior Member goobie's Avatar
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    Anybody Home???

    Has anyone had recent contact with this company?? Does anyone know if they're still in business??

    The reason I ask is, on two separate occasions, I've sent multiple emails with no response. The first time, starting in March of this year, I sent 3 emails before I finally got a reply. Dale was very helpful when he finally responded, and as long as I replied back almost immediately continued to answer my questions. I now have 4 emails out with no response.....

    I'm trying to purchase a polar pod for this winter, based on the information he provided this Spring. Looking like my search will move on to a more reliable vendor

  2. #2
    Senior Member Dhagan's Avatar
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    Did I miss the name of the company?

  3. #3
    TrailSlug's Avatar
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    Quote Originally Posted by Dhagan View Post
    Did I miss the name of the company?
    This was posted in the company's forum.
    Forum - Hammock Gear - Manufacturers and Services - Tree to Tree Trail - Gear Anybody Home???

  4. #4
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    Hello:

    I hope all's ok with Dale Bostwick,"Darby" here.

    Spoke w him a couple months ago while placing a custom order and he was his usual cheerful, attentive self.

    Try calling him around 5:30PM, weekdays, mid-week preferred. 252-619-8292.

    Please post here what you learn.

    All of my hammocks, tarps and Polar Pod are superb in every way.

    Respectfully.
    Porter

  5. #5
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    I exchanged emails with Dale a few weeks ago the purchase of a used piece of equipment he said would be available soon. But when I followed up later, I got no response from two emails. I then dropped the matter.

    So something ain't workin' right.

  6. #6
    Senior Member goobie's Avatar
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    Quote Originally Posted by Porter Rockwell View Post
    Hello:

    I hope all's ok with Dale Bostwick,"Darby" here.

    Spoke w him a couple months ago while placing a custom order and he was his usual cheerful, attentive self.

    Try calling him around 5:30PM, weekdays, mid-week preferred. 252-619-8292.

    Please post here what you learn.

    All of my hammocks, tarps and Polar Pod are superb in every way.

    Respectfully.
    Porter
    Thanks, I appreciate the contact info and have absolutely no doubt the gear is top notch.

    BUT is that an acceptable way to do business??? I can only HOPE to get a response during a specific time on a few days?!?!?! I know the people I do work for would NEVER accept that......and I doubt many here would either. We're talking about $600 for a lightly overstuffed polar pod, not $20 for a set of snake skins!!! Not that the dollar amount should make a difference in the quality of service.

    Same as goober, I have dropped the matter.......

  7. #7
    Senior Member Darby's Avatar
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    Hey Folks,

    I have to apologize for my lack of response. I have been in a situation that has demanded all of my time and then some. As Porter Rockwell mentioned, if you do not get a email response within a day or two, call me at 252-619-8292, this is my cell. I will be more than happy to answer anyone's questions at any time. I have a very hectic schedule at present that does not allow me time to sit in front of a computer.

    Cheers, Dale
    Beer won't solve problems, but then again, neither will milk !
    Designer of the Switchback Hammock
    Tree to Tree Trail Gear:http://tttrailgear.com

  8. #8
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    Tx, Dale:

    Nice to know you are ok.

    Let me know when that custom liner might be ready. No rush.

    Porter.

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