Ok, gang, I was just getting up from a short nap (I'm nearing the end of my vacation) and the doorbell rang. It was Mr. UPS delivery driver with a package for me, which had ENO's return address. Inside was a DoubleNest to replace the SingleNest that failed on the first night of my AT hike, along with a nice ENO T-Shirt to go with it. All at absolutely no cost to me. Well, it did cost me a pretty sore shoulder, which doesn't bother me at all now, by the way. Anyway, the point is, like Ed Speer, their customer service is absolutely top-notch. I like ENO's hammocks and, although I intend to go to DIY, it's not a reflection on them. I was very impressed with the way they handled my problem as well as the speed at which they did. Pete @ ENO runs a good crew, I've dealt with him and his staff every time I've ordered with them and had NO problems. My orders are always in a couple days after I place them and I've never had to return anything because the order was wrong. So kudos to Pete and his staff @ ENO, they're great!