This is somewhat off topic and I apologize in advance. But this forum is one of the top Google hits when I search for "cinch buckle," so perhaps someone can help.
I am a newbie, and before I even knew Dutchware existed, I bought a Thermarest Slacker suspension system. I can't for the life of me make it work. The buckle doesn't hold the strap: each time I get into the hammock, my weight pulls the strap until I hit the ground.
In the attached photo, the strap left of the buckle goes around the tree, and the strap to the right attaches to the hammock.
Am I being an idiot, or did the manufacturer insert the strap into the buckle incorrectly (backwards)?
IMG_1953.jpgIMG_1952.jpg
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