I wanted to drop you all a quick note. Due to some issues we've been having with our existing chat app, we've taken it offline.
I also wanted to extend my apologies to anyone in the last week or so who has gone into our site with a question only to find no answer. Anytime you initiate a chat, I'm always the one to answer. Yesterday it was brought to my attention that some people initiate chat, only to have it never pop up on my side of the app. You weren't being ignored, I just wasn't aware you were trying to talk to me. All the while chat was working fine for some people, so it wasn't obvious we were having a problem.
We're dumping our current chat system, and are going to begin implementing in a new system, which I'm hoping will go live sometime next week.
We have a lot of exciting stuff coming, and trust me when I say a new chat system is just the tip of a very big iceberg.
If you have any questions, please feel free to reach out to us via the contact form, or to me directly at [email protected].
Have a great weekend everyone.
Sent from my iPhone using Tapatalk
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