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  1. #11
    TallPaul's Avatar
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    Quote Originally Posted by attroll View Post
    Where are you seeing "Reply to thread 'Subscriptions not working?'"?
    That means she got the email, with the thread title in the subject line (I'm guessing).

  2. #12
    Administrator attroll's Avatar
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    Quote Originally Posted by TallPaul View Post
    That means she got the email, with the thread title in the subject line (I'm guessing).
    I thought so too but just wanted to make sure that was what they meant.
    I got the instant email notification working for them by doing what OutandBack mentioned and explain that in a PM.
    I am hoping this fixed everyhting for them.

  3. #13
    TallPaul's Avatar
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    Quote Originally Posted by attroll View Post
    I thought so too but just wanted to make sure that was what they meant.
    I got the instant email notification working for them by doing what OutandBack mentioned and explain that in a PM.
    I am hoping this fixed everyhting for them.
    Got ya. Thanks Rick

  4. #14
    Administrator attroll's Avatar
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    Quote Originally Posted by TallPaul View Post
    Got ya. Thanks Rick
    Just an update. They were referring to subscribing to the whole forum and not a thread in the forum.
    I must of read it wrong myself. I am working with them now.
    Thanks for you help TallPaul.

  5. #15
    Senior Member hutzelbein's Avatar
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    Yes, as far as I know, my thread subscriptions are working. I usually don't manually subscribe to a thread, but have always had my "Default Thread Subscription Mode" on "Instantly, using email".

    The problem is the subscription to some of the sub-forums. I usually don't go on the website to check for new threads in sub-forums that I'm interested in, but rather have the forum send me daily updates by e-mail. I have followed the forum for years via e-mail updates, but sometime in late December some updates stopped coming. I didn't notice immediately, because I still received other updates like Ripstopbytheroll or Roundtable Off-Topic. Among the sub-forums that stopped sending updates were Warbonnet and Dutchware.

    I tried unsubscribing an re-subscribing to Dutchware - but still didn't receive any updates in the last 3 or 4 days. Today I unsubscribed from all sub-forums and just re-subscribed. Maybe that'll do the trick. Kind of like rebooting the computer...

    So nobody else has had similar issues? The only other thing I could imagine being responsible is my e-mail provider. But there's nothing in my spam folder - so they would need to prevent those e-mails going to my inbox. That would be weird, though, because the other updates have been going through, and I usually get a message if an e-mail was left on the server.

  6. #16
    Senior Member hutzelbein's Avatar
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    Unfortunately, re-subscribing did not work. If I counted correctly, I'm currently subscribed to 34 sub-forums:



    But today I only received 5 updates:

    • Loco Libre Gear
    • Womans Outdoor Discussion
    • Camping Hammocks
    • Roundtable Off-Topic
    • Reviews


    When I click on "New Posts" I can see that there was activity in e.g. Warbonnet Hammocks, Suspension Systems, Ridgelines, & Bug Nets, Weather Protection, General Hammock Talk, Camping Hammocks, Under Quilts, Do-It-Yourself (DIY), Other Vendors and Services, Dream Hammock, Dutchware and quite a few more sub-forums I'm subscribed to. There should have been more e-mail updates.

  7. #17
    Administrator attroll's Avatar
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    I looked through the server logs this morning.
    Emails were sent to you on 3/4/17 notifying you that the following forums had new posts.
    Want to Buy
    Roundtable-Off-Topic
    Other Vendors and Services
    Dream Hammocks
    Camping Hammocks
    Food & Recipes
    Stoves & Cookware
    Ripstop by the Roll
    Womens Outdoor Forums
    Loco Libre
    Reviews

    Emails were sent to you on 3/5/17 notifying you that the following forums had new posts.
    Roundtable-Off-Topic
    Camping Hammocks
    Womens Outdoor Forums
    Loco Libre

    The title of each email would look something like this, "Reported Posts" update. You would get this for every forum that you subscribed to.
    I think what may be going on is, your provider is seeing this and thinking that since you getting and influx of emails they may be blocking them as spam. They may be seeing the name update in each email trying to come to you in 5 of more email at the same time and considering it spam.

    I know the emails are getting sent out because the logs show they are.

  8. #18
    Senior Member hutzelbein's Avatar
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    Quote Originally Posted by attroll View Post
    The title of each email would look something like this, "Reported Posts" update. You would get this for every forum that you subscribed to.
    I think what may be going on is, your provider is seeing this and thinking that since you getting and influx of emails they may be blocking them as spam. They may be seeing the name update in each email trying to come to you in 5 of more email at the same time and considering it spam.

    I know the emails are getting sent out because the logs show they are.
    Thanks - that's the info I was looking for. So it IS my e-mail provider then. They must be blocking the missing e-mails completely because they are definitely not in my account. Dang - I don't know if I can fix that, because I use free Gmail. No customer support.

  9. #19
    Senior Member hutzelbein's Avatar
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    @attroll: I just noticed that the logs you listed are from two different days.

    I checked my e-mails and on 3/4/17 I received:

    - Loco Libre Gear
    - Womans Outdoor Discussion
    - Food & Recipes
    - Ripstop By The Roll
    - Stoves & Cookware
    - Camping Hammocks
    - Dream Hammock
    - Other Vendors and Services
    - Roundtable Off-Topic
    - Reviews
    - Want to Buy

    On 3/5/17 I received:

    - Loco Libre Gear
    - Womans Outdoor Discussion
    - Camping Hammocks
    - Roundtable Off-Topic
    - Reviews

    So I DID receive ALL the updates you can see in your log. But why didn't the forum send out updates for all the other (active) sub-forums I'm subscribed to?

  10. #20
    Administrator attroll's Avatar
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    Quote Originally Posted by hutzelbein View Post
    @attroll: I just noticed that the logs you listed are from two different days.

    I checked my e-mails and on 3/4/17 I received:

    - Loco Libre Gear
    - Womans Outdoor Discussion
    - Food & Recipes
    - Ripstop By The Roll
    - Stoves & Cookware
    - Camping Hammocks
    - Dream Hammock
    - Other Vendors and Services
    - Roundtable Off-Topic
    - Reviews
    - Want to Buy

    On 3/5/17 I received:

    - Loco Libre Gear
    - Womans Outdoor Discussion
    - Camping Hammocks
    - Roundtable Off-Topic
    - Reviews

    So I DID receive ALL the updates you can see in your log. But why didn't the forum send out updates for all the other (active) sub-forums I'm subscribed to?
    It will only send out emails for those forums that have new posts in it.

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