Thee days ago I received my 1.7 single layer Traveler Hammock I unthinkingly set it up the adjustable webbing wrong and damaged the adjustable webbing. The hammock fell down to ground in the dark of night crushing the Winter Yeti below me. Brandon has promised to send me a new set of straps to replace the damaged straps which were totally stripped and frayed. Great service, Thanks Brandon. I will be waiting for the replacement adjustable webbing to fix the suspension on the Traveler hammock. Thanks Brandon for the costumer service..