Originally Posted by
Tallen2303
First of all this company has the worst customer service I have ever dealt with. If you ask them about a product prior to purchasing it they will email you back almost immediately. If you pay for something and ask about the status you have to send 10 emails and then make a post directly to their Facebook page to get a response (I think comments from the public are now blocked on their page now).
On to the product. I bought the 35 degree down top and Underquilt. I got them because of the price. I had a few trips coming up and I'm on a budget. After paying for them, hearing nothing, sending 10-15 emails and messages I finally received what I thought I paid for in the mail. The construction is pretty good. They are light. The suspension is different than other underquilts and may be the prouducts downfall. Instead of a draw string on the ends of the underquilt there is just stretchy material to hopefully keep it tight against your hammock. I have taken these out twice now and was freezing both times! The first time was 40 degrees and my back was cold. I could feel every breeze and thought it might be a migrating the down problem. The next time was this last weekend in the Red River Gorge. It was 35 degrees at night and it is easily the coldest I have ever been! My back was freezing, my legs were freezing. There was no amount of adjusting I could do to get comfortable. It sucked...
I noticed on the tags of both the under and top quilts that they say they are actually 40 degree quilts. They honestly aren't even warm enough for that. I have tried to contact Mac-Gear again from the website itself and their different email addresses listed on the website and they have chose to ignore me. My suggestion, save up and get something better. There is a reason these quilts are so cheap. I made my own from the Costco blankets and the ones I made are warmer and more adjustable. I am going to save up and get something better too and any suggestions would be great.
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