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  1. #1

    Join Date
    Dec 2014
    Location
    Lancaster, OH
    Hammock
    DIY 11 ft Double Layer
    Tarp
    HG Cuben
    Insulation
    HG Inc30 / B40
    Suspension
    Whoopies
    Posts
    279

    Lead Time Update!

    Howdy Folks! I just wanted to give everyone an update from us here at HG. We've been working as hard as possible to fulfill your orders in a timely manner, while still maintaining the quality you're all used to. We have been in the process of hiring and training additional employees, over the last month or two, to help meet the increased demand for our products in the market. To anyone who was upset about a lack of communication from us on the longer-than-stated lead times, we apologize for that and will use this as a learning experience to better our service in the future. To those of you who waited 8, 9, even 10 weeks, in some cases, we can't thank you enough for your patience. We wouldn't be where we are today without our customers' support.

    Now onto the better news. We can safely say that our lead time is approximately 6 weeks to ship out new made to order quilts. Our oldest order is from approximately Mid-June. We are optimistic that our lead time will continue to fall, so we can get you all geared up for the fall hiking season, which is fast approaching. Once again, you've humbled us with your amazing support, and we hope we can continue to outfit this wonderful community with wonderful gear. As always, feel free to reach out to me via email at [email protected] or give us a buzz at 740-445-4327.
    Harry Carlson
    Customer Support
    www.hammockgear.com
    740-445-4327
    [email protected]

  2. #2
    Senior Member
    Join Date
    May 2017
    Location
    Central Oregon
    Posts
    244
    Thanks for the update Harry.

    I am stoked to hear this news as I placed an order not too long ago. Made my day hearing my wait may be less than I was thinking.

    Regardless, you guys are worth the wait, period.

    Be safe.

    Bob

  3. #3
    Dutch's Avatar
    Join Date
    Apr 2007
    Location
    Reinholds, PA
    Hammock
    Bridgeskin
    Tarp
    DIY Blackcat
    Insulation
    DIY Quilts
    Suspension
    Whoopie sling
    Posts
    9,473
    Images
    201
    Hammock Gear is always worth the wait. Sally is great.
    Peace Dutch
    GA>ME 2003

    www.MakeYourGear.com
    http://dutchwaregear.com[/URL]
    Visit Dutchwaregear on facebook (and like it)
    Check us out on Twitter @dutchwaregear

  4. #4

    Join Date
    Jan 2013
    Location
    Indiana
    Hammock
    Dutch Half-Wit
    Tarp
    WBSF
    Insulation
    HG 20* TQ/UQ
    Suspension
    Straps & Whoopies
    Posts
    52
    Worth the wait 110% agree. Just used my new Econ Phoenix in my half-wit last weekend. Great combo!

  5. #5
    Senior Member
    Join Date
    Jun 2017
    Location
    Northeast, KS
    Hammock
    HG Netted
    Tarp
    OV silpoly
    Insulation
    HG Inc. Econ 20
    Suspension
    Tree Strap, Becket
    Posts
    100
    Thanks, Harry!

    As I mentioned in my thread, I ordered with a stated 8-week lead time. My order was fulfilled in just over 5 weeks. I'm looking forward to receiving my UQ, and for cooler temperatures in which to enjoy it.

    Mine is an Incubator Econ 20, with 1 oz of overfill.

  6. #6
    Member
    Join Date
    Jul 2018
    Location
    Noblesville, IN
    Hammock
    Hennessy Exp Ultralight Zip
    Tarp
    Hummingbird Heron
    Insulation
    HG Incubator
    Suspension
    Hummingbird Straps
    Posts
    58
    Got an email today that my Phoenix Econ 40 is on it's way! Can't wait for its arrival!

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