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  1. #1
    Senior Member Malcolm's Avatar
    Join Date
    Jun 2017
    Location
    Minneapolis, MN
    Hammock
    Chameleon 1.6 Hexon
    Tarp
    20D Superfly
    Insulation
    Incubator Econ 20
    Suspension
    3000# straps, UCRs
    Posts
    182

    Shout out from happy customer

    George just made another order modification for me. I keep emailing questions, and he keeps replying and treating me like I'm NOT a nuisance (I've worked with customers in the past, and I know I AM a nuisance).

    Anyway, in a fit of gratitude, I'm posting publicly because I'm really impressed by the outstanding customer service I've received.

    The quilt hasn't shipped yet (I'm only a few weeks out from the order, so that's expected), but I'm pretty jazzed about my interactions with them.

    So there. Loco Libre is great.

  2. #2
    Senior Member LuvmyBonnet's Avatar
    Join Date
    Sep 2014
    Location
    on an island
    Hammock
    WBBB XLC/R.R 1.1 dbl
    Tarp
    WB Superfly UGQ WD
    Insulation
    HG/LocoL/AHE/UGQ
    Suspension
    Beetle Buckles
    Posts
    1,683
    Images
    20
    George is all kinds of awesome! Top notch customer service. You're going to be real happy with your quilt too.
    Hanging in the woods, paddlin and catching trout- My kind of living...

  3. #3
    TrailSlug's Avatar
    Join Date
    Sep 2015
    Location
    Huntsville, AL
    Hammock
    Warbonnet RR / BlackbirdXLC
    Tarp
    SimplyLightDesigns
    Insulation
    Lynx / LocoLibre
    Suspension
    webbing/buckles
    Posts
    7,465
    Images
    1
    I've had the same experience with George as well. I love my LocoLibre quilts and, like you, I can't say enough about how George treated me when I made changes. Never once did he balk at the requests. I'm a fan for life.

  4. #4
    Member
    Join Date
    Aug 2017
    Location
    castle rock colorado
    Hammock
    wb/dutch/dh
    Insulation
    wooki/loco libre
    Suspension
    spider web 2.0
    Posts
    61
    I thought I was the only one who made changes and was a nuisance! George is awesome!

  5. #5
    Member mad_matze's Avatar
    Join Date
    May 2019
    Location
    Hamburg, Germany
    Hammock
    SLD Trail Lair
    Tarp
    SLD .9oz Asym Tarp
    Insulation
    LL Operator Series
    Suspension
    Whoopies
    Posts
    51
    Hell yeah,

    I asked him to ship two quilts overseas together (different orders) to save on shipping. He eventually forgot it but made up for it giving me a full refund on the shipping costs for the second one.

  6. #6
    Senior Member georgecarr's Avatar
    Join Date
    Jan 2012
    Location
    southern new jersey
    Hammock
    11' Chameleon
    Tarp
    DIY
    Insulation
    Loco Libre Gear
    Suspension
    DIY Whoopie slings
    Posts
    1,243
    Images
    14
    Quote Originally Posted by mad_matze View Post
    Hell yeah,

    I asked him to ship two quilts overseas together (different orders) to save on shipping. He eventually forgot it but made up for it giving me a full refund on the shipping costs for the second one.
    That's why I need to write stuff down, my noggin is overfull Now what was I doin' again?

  7. #7
    y not's Avatar
    Join Date
    Jun 2017
    Location
    sewell new jersey
    Hammock
    dutch chameleon
    Tarp
    Batona Hex Tarp
    Insulation
    Loco Libre
    Suspension
    Beetle Buckle Susp
    Posts
    95
    Images
    1
    Quote Originally Posted by TrailSlug View Post
    I've had the same experience with George as well. I love my LocoLibre quilts and, like you, I can't say enough about how George treated me when I made changes. Never once did he balk at the requests. I'm a fan for life.
    I second that!
    Hello I'm new to the forum. I'm also a new backpacker and hammock user.
    Y NOT= TONY SPELLED BACKWARDS

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