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  1. #1
    Member
    Join Date
    Jan 2018
    Location
    Marshall, MN
    Hammock
    WL Snipe, Eldorado
    Tarp
    Superfly
    Insulation
    Hammock Gear
    Suspension
    Webbing and buckle
    Posts
    57

    Great Customer Service

    I recently purchased an older model Incubator 0 degree here on the forums. It did not have draft collars or a secondary suspension. I had some questions about it and Hammock Gears customer service was quick to respond. They said they would update my quilt with draft tubes and a secondary suspension for $30.

    Just received the quilt back and it looks great. They even sent it back in a new cotton storage bag and included a stuff sack for it as well. Overall a great experience and excellent value for $30. I definitely will buy more products from them in the future.

  2. #2

    Join Date
    Dec 2014
    Location
    Lancaster, OH
    Hammock
    DIY 11 ft Double Layer
    Tarp
    HG Cuben
    Insulation
    HG Inc30 / B40
    Suspension
    Whoopies
    Posts
    221
    Happy to help Jd1983! Let us know if we can help with anything else.
    Harry Carlson
    Customer Support
    www.hammockgear.com
    740-445-4327
    [email protected]

  3. #3
    michigandave's Avatar
    Join Date
    Aug 2012
    Location
    Clarkston, MI
    Hammock
    SLD Voyageur and Trail Lair
    Tarp
    4 SLD's and HG CF
    Insulation
    HG, JRB, EE
    Suspension
    straps - whoopies
    Posts
    2,690
    Harry just took care of me over an issue with a cf tarp. Great customer service and I'm a very happy camper!
    "Si Quæris Peninsulam Amœnam Circumspice"
    Michigandave Photo Albums on Flickr
    Trip Report: 2019 Green Timbers Hang
    Upcoming Michigan Hangs: 6th Annual Gluttony Hang near Gaylord, Michigan October 24-27, 2019 (new date)

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