Results 1 to 5 of 5
  1. #1
    Senior Member
    Join Date
    Dec 2015
    Location
    Canandaigua, NY
    Hammock
    Chameleon
    Tarp
    DIY Starry Night
    Insulation
    LL down quilts
    Suspension
    Beetles/huggers
    Posts
    111
    Images
    1

    Awesome customer service!

    i won the Trail Lair complete set up at last fall's MAHAA. Was using it at the spring MAHAA last weekend. Super comfortable and loved that the black over cover I left on one side blocked the annoying light from the bathrooms. During the second night, after returning from a potty break, when zipping up the bugnet, the zipper teeth disconnected from the hammock body in one spot, separating the pulls. So total zipper catastrophe. Switched to another hammock I had with me for the last night (didn't feel as comfortable in comparison).

    Emailed Jared Monday morning and sent a pic of the zipper. Several emails back and forth later, and he is sending me a replacement hammock body (different fabric but my favorite color, blue). Got email that he is mailing it today. We don't know why the zipper failed like that.

    Can't say enough good things about this company! Quality products and great customer service.

    Karen

  2. #2
    Senior Member soul embrace's Avatar
    Join Date
    Sep 2014
    Location
    Decatur, Alabama
    Hammock
    DH Sparrow : SLD Trail Lair
    Tarp
    SLD : HG : UGQ
    Insulation
    HG : SLD
    Suspension
    Cinch Buckles
    Posts
    1,095
    Jared and Simply light designs is awesome
    There's magic in the woods,
    if you know where to look for it.
    -Pete's Dragon

  3. #3
    Member
    Join Date
    Apr 2019
    Location
    Mena, Ar
    Hammock
    WB Eldorado
    Tarp
    WB Mountainfly
    Insulation
    HG UQ TQ 20
    Suspension
    Whoopie sling
    Posts
    62
    Instead of staring a new thread I’ll just add on here. Jared has been awesome for me to work with. I normally ask a question about something and get a question about material and Color next is a order set up for me to pay. No matter how small a piece it is. Just a great guy to work with. I’ve sent a few friends his way that we’re needing custom work and they have the same opinion as I do now. It’s nice to have someone like this in the community.

  4. #4
    New Member
    Join Date
    Jun 2018
    Location
    Chaska MN USA
    Hammock
    WB BBXLC
    Tarp
    WB Thunderfly
    Insulation
    WB UQ and TQ 20*
    Suspension
    Dyneema Straps
    Posts
    3
    I will pile on!

    I asked Jared to add the noseem strip now standard in his Catch All Sacks to a couple I bought earlier before that was an option. Whole process from concept/question email to delivery of finished product to my front door took about 7 days and at very reasonable price.

    And that experience has been consistent every darn time.

  5. #5
    New Member
    Join Date
    Aug 2015
    Location
    Madisonville, La
    Posts
    41
    Images
    3
    Found Simply Light while looking for another tarp option, placed the order late last night and had an email that it was shipping out before even waking up this morning. The speed matches reviews of him and haven't yet seen a bad word about his quality either, can't wait to throw more money at Jared when it's time for a fresh hammock under the new tarp.

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