i won the Trail Lair complete set up at last fall's MAHAA. Was using it at the spring MAHAA last weekend. Super comfortable and loved that the black over cover I left on one side blocked the annoying light from the bathrooms. During the second night, after returning from a potty break, when zipping up the bugnet, the zipper teeth disconnected from the hammock body in one spot, separating the pulls. So total zipper catastrophe. Switched to another hammock I had with me for the last night (didn't feel as comfortable in comparison).
Emailed Jared Monday morning and sent a pic of the zipper. Several emails back and forth later, and he is sending me a replacement hammock body (different fabric but my favorite color, blue). Got email that he is mailing it today. We don't know why the zipper failed like that.
Can't say enough good things about this company! Quality products and great customer service.
Karen
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