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  1. #1
    Senior Member
    Join Date
    Dec 2015
    Location
    Canandaigua, NY
    Hammock
    Chameleon
    Tarp
    DIY Starry Night
    Insulation
    LL down quilts
    Suspension
    Beetles/huggers
    Posts
    111
    Images
    1

    Awesome customer service!

    i won the Trail Lair complete set up at last fall's MAHAA. Was using it at the spring MAHAA last weekend. Super comfortable and loved that the black over cover I left on one side blocked the annoying light from the bathrooms. During the second night, after returning from a potty break, when zipping up the bugnet, the zipper teeth disconnected from the hammock body in one spot, separating the pulls. So total zipper catastrophe. Switched to another hammock I had with me for the last night (didn't feel as comfortable in comparison).

    Emailed Jared Monday morning and sent a pic of the zipper. Several emails back and forth later, and he is sending me a replacement hammock body (different fabric but my favorite color, blue). Got email that he is mailing it today. We don't know why the zipper failed like that.

    Can't say enough good things about this company! Quality products and great customer service.

    Karen

  2. #2
    Senior Member soul embrace's Avatar
    Join Date
    Sep 2014
    Location
    Decatur, Alabama
    Hammock
    DH Sparrow and Dangerbird
    Tarp
    SLD : HG : UGQ
    Insulation
    HG : SLD
    Suspension
    Cinch Buckles
    Posts
    1,014
    Jared and Simply light designs is awesome
    There's magic in the woods,
    if you know where to look for it.
    -Pete's Dragon

  3. #3
    Member
    Join Date
    Apr 2019
    Location
    Mena, Ar
    Hammock
    WB Eldorado
    Tarp
    WB Mountainfly
    Insulation
    HG UQ TQ 20
    Suspension
    Whoopie sling
    Posts
    54
    Instead of staring a new thread I’ll just add on here. Jared has been awesome for me to work with. I normally ask a question about something and get a question about material and Color next is a order set up for me to pay. No matter how small a piece it is. Just a great guy to work with. I’ve sent a few friends his way that we’re needing custom work and they have the same opinion as I do now. It’s nice to have someone like this in the community.

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