Page 1 of 5 123 ... LastLast
Results 1 to 10 of 43
  1. #1
    aka 'Extra' MikekiM's Avatar
    Join Date
    Sep 2015
    Location
    East of Montauk, NY
    Hammock
    DIY
    Tarp
    HG DCF-All of them
    Insulation
    HammockGear
    Suspension
    Kevlar + Beckett
    Posts
    3,752
    Images
    21

    Tomorrow makes one week waiting on Z-Packs to respond to an email....

    Not what I would expect from Z-Packs...

    I reached out regarding replacement webbing for my Arc Blast hip belt... I got crickets so far.

    Z-Packs doesn't have a presence here that I know of, do they?
    * The difficulty of finding any given trail marker is directly proportional to the importance of the consequences of failing to find it.

    * I can lift all the weight I want at the gym. Walking shouldn't be a workout. ~ Just Bill


  2. #2
    Member clusterone's Avatar
    Join Date
    May 2017
    Location
    Hunstville, AL
    Hammock
    Dutch Wide , WB Sock, BIASbuginato
    Tarp
    WB SF
    Insulation
    HG Quilts
    Suspension
    BeetleB & K straps
    Posts
    99
    Check your junk/spam folders. They are normally extremely prompt and thorough.

  3. #3
    New Member AnthonyD's Avatar
    Join Date
    Apr 2019
    Location
    Rochester, NY
    Hammock
    DH Raven & Oak Creek Lost Valley
    Insulation
    Alps air pad
    Suspension
    Dutch Whoopie Hook
    Posts
    27
    Have you tried calling?


    Sent from my iPhone using Tapatalk

  4. #4
    FLTurtle's Avatar
    Join Date
    Dec 2018
    Location
    Orlando FL
    Hammock
    DW Half-Zipped, WB Eldorado
    Tarp
    WB Thunder Fly
    Insulation
    HG Phx/Burrow
    Suspension
    DW Beetle Buckles
    Posts
    203
    Quote Originally Posted by AnthonyD View Post
    Have you tried calling?


    Sent from my iPhone using Tapatalk
    I think this is where they get a lot of hate...they don't offer that option. Email only, but they also have Twitter and Insta.

    However, sometimes complaining via Twitter or Insta gets quicker and more visible results.

  5. #5
    New Member AnthonyD's Avatar
    Join Date
    Apr 2019
    Location
    Rochester, NY
    Hammock
    DH Raven & Oak Creek Lost Valley
    Insulation
    Alps air pad
    Suspension
    Dutch Whoopie Hook
    Posts
    27
    Quote Originally Posted by FLTurtle View Post
    I think this is where they get a lot of hate...they don't offer that option. Email only, but they also have Twitter and Insta.

    However, sometimes complaining via Twitter or Insta gets quicker and more visible results.
    Well that stinks. Maybe a private message through Instagram.


    Sent from my iPhone using Tapatalk

  6. #6
    michigandave's Avatar
    Join Date
    Aug 2012
    Location
    Clarkston, MI
    Hammock
    SLD Voyageur and Trail Lair
    Tarp
    4 SLD's and HG CF
    Insulation
    HG, JRB, EE
    Suspension
    straps - whoopies
    Posts
    3,059
    Meanwhile, look at all the negative PR that could be avoided by the vendor for the simple act of responding to an email. Zpacks are big ticket items and I've got a buddy who ran into the same issue.

    But, playing devil's advocate here: maybe they are having email issues or had some sort of emergency that is to blame for the non-responsiveness. Its surprising that a vendor the size of zpacks doesn't have a contact phone number. Very odd.

  7. #7
    gunner76's Avatar
    Join Date
    Dec 2009
    Location
    Beaufort, NC
    Hammock
    Blackbird 1.7 double
    Tarp
    HG Cuben
    Insulation
    UGQs ZEPPELIN
    Suspension
    Dutch Clips
    Posts
    10,448
    Images
    39
    If the only way to contact a company is via email and or fill out a contact form, them I do not do business with them.
    I am 18 with 48 years of experience ! ................ Hike the Neusiok Trail & check out the NTforum !

  8. #8
    aka 'Extra' MikekiM's Avatar
    Join Date
    Sep 2015
    Location
    East of Montauk, NY
    Hammock
    DIY
    Tarp
    HG DCF-All of them
    Insulation
    HammockGear
    Suspension
    Kevlar + Beckett
    Posts
    3,752
    Images
    21
    I love their gear but waiting a week for an email response when there are no other options for contacting them is really poor form.

    I am not going to hassle with it anymore. I'll get what I need elsewhere.
    * The difficulty of finding any given trail marker is directly proportional to the importance of the consequences of failing to find it.

    * I can lift all the weight I want at the gym. Walking shouldn't be a workout. ~ Just Bill


  9. #9
    Member clusterone's Avatar
    Join Date
    May 2017
    Location
    Hunstville, AL
    Hammock
    Dutch Wide , WB Sock, BIASbuginato
    Tarp
    WB SF
    Insulation
    HG Quilts
    Suspension
    BeetleB & K straps
    Posts
    99
    Quote Originally Posted by MikekiM View Post
    I love their gear but waiting a week for an email response when there are no other options for contacting them is really poor form.

    I am not going to hassle with it anymore. I'll get what I need elsewhere.
    Did you check that spam folder? I recently went back and forth with support and had daily helpful responses...

  10. #10
    aka 'Extra' MikekiM's Avatar
    Join Date
    Sep 2015
    Location
    East of Montauk, NY
    Hammock
    DIY
    Tarp
    HG DCF-All of them
    Insulation
    HammockGear
    Suspension
    Kevlar + Beckett
    Posts
    3,752
    Images
    21
    I did. No bueno.

    I get the auto-response when I contact them, but nothing else.

    Really bad form if you ask me and a loss of a few hundred dollar order. I'll find the webbing, cordage and poncho someplace else..
    * The difficulty of finding any given trail marker is directly proportional to the importance of the consequences of failing to find it.

    * I can lift all the weight I want at the gym. Walking shouldn't be a workout. ~ Just Bill


  • + New Posts
  • Page 1 of 5 123 ... LastLast

    Similar Threads

    1. Waiting Email Confirmation
      By richs in forum Feedback, Suggestions, and Site Questions
      Replies: 2
      Last Post: 12-02-2018, 19:22
    2. Replies: 32
      Last Post: 09-30-2016, 11:52
    3. Would Love to Be Able to Respond to Individual Postings without Private Message!
      By goober in forum Feedback, Suggestions, and Site Questions
      Replies: 11
      Last Post: 09-29-2014, 19:07

    Bookmarks

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •