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  1. #11
    SilvrSurfr's Avatar
    Join Date
    Jul 2011
    Location
    Jersey Shore, NJ
    Hammock
    Dutch PolyD
    Tarp
    HG Winter Palace
    Insulation
    HG 0, 20, 40
    Suspension
    Dutch Whoopie Hook
    Posts
    14,067
    Images
    3
    Quote Originally Posted by MikekiM View Post
    Any idea how much HG charged to retape it?
    No idea - you might ask SilentOrpheus.
    "A foolish consistency is the hobgoblin of little minds." Ralph Waldo Emerson

  2. #12

    Join Date
    Dec 2014
    Location
    Lancaster, OH
    Hammock
    DIY 11 ft Double Layer
    Tarp
    HG Cuben
    Insulation
    HG Inc30 / B40
    Suspension
    Whoopies
    Posts
    270
    Quote Originally Posted by MikekiM View Post
    I can only make feeble guess as to how the tarp was used and cared for prior buying it. Fruitless to try to figure it out.

    I don't want to hack-job it. Best to let HG figure it out.

    I've run my fingers across the taped seam and can't find anything. No question water was coming in at a rapid pace, but I can only say it was coming in 'about this spot'.

    It does leave me a bit disheartened. I certainly haven't put any wear on it in the time I owned it so... Make of that what you will. Caveat Emptor.

    Any idea how much HG charged to retape it?


    Sent from my iPhone using Tapatalk
    Thanks so much for contacting us! We'll take care of that for you I'm interested to see what's going on with it as well.
    Harry Carlson
    Customer Support
    www.hammockgear.com
    740-445-4327
    [email protected]

  3. #13
    aka 'Extra' MikekiM's Avatar
    Join Date
    Sep 2015
    Location
    East of Montauk, NY
    Hammock
    DIY
    Tarp
    HG DCF Stnd + WP
    Insulation
    HammockGear
    Suspension
    Kevlar + Beckett
    Posts
    3,517
    Images
    21
    Quote Originally Posted by Grisnakh View Post
    Thanks so much for contacting us! We'll take care of that for you I'm interested to see what's going on with it as well.
    Thank you for the fast response, both here and via email. The tarp will be in your hands before the end of the week.
    * The difficulty of finding any given trail marker is directly proportional to the importance of the consequences of failing to find it.

    * I can lift all the weight I want at the gym. Walking shouldn't be a workout. ~ Just Bill


  4. #14
    aka 'Extra' MikekiM's Avatar
    Join Date
    Sep 2015
    Location
    East of Montauk, NY
    Hammock
    DIY
    Tarp
    HG DCF Stnd + WP
    Insulation
    HammockGear
    Suspension
    Kevlar + Beckett
    Posts
    3,517
    Images
    21
    Update...

    Received word from Harry @ HG that after inspecting the Palace, they found a pin hole in the ridge. They repaired it, no charge. I should have it in my hands tomorrow.

    Now that's outstanding service.. above and beyond my expectations.

    As far as the tarp is concerned.. I am still bummed that it came to me that way. I know I pitched it once when I received it, but never in the wild, only in my yard and for likely less than an hour. Just long enough to install ground lines. I'll be much more careful before ever making a purchase of something like a cuben tarp. Just glad the leak occurred in my yard and not on the trail.
    * The difficulty of finding any given trail marker is directly proportional to the importance of the consequences of failing to find it.

    * I can lift all the weight I want at the gym. Walking shouldn't be a workout. ~ Just Bill


  5. #15

    Join Date
    Dec 2014
    Location
    Lancaster, OH
    Hammock
    DIY 11 ft Double Layer
    Tarp
    HG Cuben
    Insulation
    HG Inc30 / B40
    Suspension
    Whoopies
    Posts
    270
    Quote Originally Posted by MikekiM View Post
    Update...

    Received word from Harry @ HG that after inspecting the Palace, they found a pin hole in the ridge. They repaired it, no charge. I should have it in my hands tomorrow.

    Now that's outstanding service.. above and beyond my expectations.

    As far as the tarp is concerned.. I am still bummed that it came to me that way. I know I pitched it once when I received it, but never in the wild, only in my yard and for likely less than an hour. Just long enough to install ground lines. I'll be much more careful before ever making a purchase of something like a cuben tarp. Just glad the leak occurred in my yard and not on the trail.
    Keep us posted! If you notice any additional leaks, just let us know We're always here to help.
    Harry Carlson
    Customer Support
    www.hammockgear.com
    740-445-4327
    [email protected]

  6. #16
    Senior Member Rolloff's Avatar
    Join Date
    Dec 2010
    Location
    Leveland
    Hammock
    BIAS WW DH Freebird
    Tarp
    AHE Toxaway
    Insulation
    JRB SS HG Clone
    Suspension
    Whoopies Straps
    Posts
    2,141
    Outstanding gentlemen. Outstanding.
    Signature suspended

  7. #17
    Member
    Join Date
    Jun 2017
    Location
    Eastern Mass
    Hammock
    WB RR
    Tarp
    C-burst, T-fly
    Insulation
    Pad,EE,WB,HG,LL
    Suspension
    Whoopie Slings
    Posts
    52
    Quote Originally Posted by Grisnakh View Post
    Keep us posted! If you notice any additional leaks, just let us know We're always here to help.
    And that is why vendors like Hammock Gear are the way to go...great products, incredible workmanship, and outstanding service. Bravo!

  8. #18

    Join Date
    Dec 2014
    Location
    Lancaster, OH
    Hammock
    DIY 11 ft Double Layer
    Tarp
    HG Cuben
    Insulation
    HG Inc30 / B40
    Suspension
    Whoopies
    Posts
    270
    Quote Originally Posted by Steve66 View Post
    And that is why vendors like Hammock Gear are the way to go...great products, incredible workmanship, and outstanding service. Bravo!
    Thanks so much!
    Harry Carlson
    Customer Support
    www.hammockgear.com
    740-445-4327
    [email protected]

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