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  1. #11
    TrailSlug's Avatar
    Join Date
    Sep 2015
    Location
    Huntsville, AL
    Hammock
    Warbonnet RR / BlackbirdXLC
    Tarp
    SimplyLightDesigns
    Insulation
    Lynx / LocoLibre
    Suspension
    webbing/buckles
    Posts
    7,420
    Images
    1
    The good thing is there are other vendors that sill welcome custom orders. If every customer worked with them for a "couple of months" I can understand why they may want to limit these types of orders and communications. Time is money.

  2. #12
    Senior Member
    Join Date
    Nov 2012
    Location
    Minneapolis, MN
    Hammock
    WL Lt Owl
    Tarp
    Warbonnet Outdoors
    Insulation
    Burrow/Incubator
    Suspension
    Tree straps
    Posts
    1,111
    Quote Originally Posted by Grisnakh View Post
    We certainly understand the frustration, but it was a decision that had to be made due to our growth over the years. We get multiple requests every day for gear that we don't normally make. We absolutely take those requests into consideration when coming up with new products, so its entirely possible we will come out with a 13 ft tarp to handle bride hammocks' unique suspension. We can certainly build most of these custom items, but we feel that we have to turn them down in order to take care of the "normal" orders we get every day. Custom gear requires a lot more supervision, careful consideration, engineering, and trial and error. Like others have said, that's the great thing about capitalism. Will we offer customization on our products ever again? We never say never, but we're in a great place right now, and are fulfilling made to order quilts and tarps in about a week. Speaking from experience, when we offered customization on gear "back in the day," lead times were 5-8 weeks depending on the season. I know a lot of folks are willing to wait that long for quality gear, but we don't like making people wait that long, especially when you have to pay upfront. Long story longer, we apologize for not being equipped to handle customization at this time, but if we do start offering it again, this will be the main place we advertise that. You are all dedicated hammock campers. Our name is Hammock Gear, so you are all in our thoughts when we make decisions like this. As always, if you have any questions or concerns, please reach out to us via the methods in my signature
    Congrats on the continued success.
    Questioning authority, Rocking the boat & Stirring the pot - Since 1965

  3. #13

    Join Date
    Dec 2014
    Location
    Lancaster, OH
    Hammock
    DIY 11 ft Double Layer
    Tarp
    HG Cuben
    Insulation
    HG Inc30 / B40
    Suspension
    Whoopies
    Posts
    255
    Thank you all so much for your understanding! It means the world to us.
    Harry Carlson
    Customer Support
    www.hammockgear.com
    740-445-4327
    [email protected]

  4. #14
    cmoulder's Avatar
    Join Date
    Nov 2017
    Location
    Ossining, NY
    Hammock
    DH Darien #6235, #7111
    Tarp
    HG hex, hex w/door
    Insulation
    Enigma, Incubator
    Suspension
    Kevlar, Lapp Hitch
    Posts
    1,717
    Images
    121
    Quote Originally Posted by Grisnakh View Post
    Thank you all so much for your understanding! It means the world to us.
    With the impressive number of options you offer already, somebody would have to be searching for something super specialized anyway not to find it within the available fabrics, sizes, colors and fills in your menus.

    Here's wishing HG many, many more years of growth and success.
    UL, because nobody ever asks "How can I make my pack heavier?"

  5. #15

    Join Date
    Dec 2014
    Location
    Lancaster, OH
    Hammock
    DIY 11 ft Double Layer
    Tarp
    HG Cuben
    Insulation
    HG Inc30 / B40
    Suspension
    Whoopies
    Posts
    255
    Quote Originally Posted by cmoulder View Post
    With the impressive number of options you offer already, somebody would have to be searching for something super specialized anyway not to find it within the available fabrics, sizes, colors and fills in your menus.

    Here's wishing HG many, many more years of growth and success.
    Thanks so much!!
    Harry Carlson
    Customer Support
    www.hammockgear.com
    740-445-4327
    [email protected]

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