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  1. #1
    New Member ___S___'s Avatar
    Join Date
    Jun 2015
    Location
    Seattle
    Hammock
    Go! Outfitters 11'
    Tarp
    YO Walkabout
    Insulation
    AHE New River
    Suspension
    Rallt strap, biner
    Posts
    12
    Images
    2

    Still Waiting...

    Itís been 10 weeks since I ordered an Incubator underquilt from Hammock Gear and I still donít have any shipping information. How long have others had to wait for their orders? I understand thing are backed up a bit due to Covid affecting the supply chains for materials but Iím getting a little concerned about the delay. My last email to their customer service asking when it might ship was a week ago and has not been answered yet. Anyone had any similar issues with them?

  2. #2
    CLSR--000's Avatar
    Join Date
    Nov 2018
    Location
    Pittsburgh, PA
    Hammock
    Warbonnet Eldorado
    Tarp
    Mini fly
    Insulation
    Diamondback/wooki
    Suspension
    Straps/buckles
    Posts
    35
    I know they have been quite busy. I thought I had seen like 8 week lead time at one point. Typically their customer service is pretty darn quick and efficient.

  3. #3
    New Member ___S___'s Avatar
    Join Date
    Jun 2015
    Location
    Seattle
    Hammock
    Go! Outfitters 11'
    Tarp
    YO Walkabout
    Insulation
    AHE New River
    Suspension
    Rallt strap, biner
    Posts
    12
    Images
    2
    The original lead time listed on their page when I made the order was 7 weeks. I'm trying to be patient but this was a gift for my wife to use and we have a camping trip coming up in 2 weeks. I'm torn because I probably have just enough time to order a New River from Arrowhead instead and get it in time for the trip.

  4. #4
    all secure in sector 7 Shug's Avatar
    Join Date
    Oct 2007
    Location
    Minnesota
    Hammock
    I have many so....
    Tarp
    Blackcrow DIY Tarp
    Insulation
    FrankenquiltUQ/Pod
    Suspension
    Whoopie Slings
    Posts
    22,541
    Images
    62
    I'd advise giving them a phone call....740-445-4327
    They will want to do right by you.
    Shug
    ShugArt Hammock Paintings....https://www.etsy.com/shop/ShugArtStu...platform-mcnav

    Whooooo Buddy)))) All Secure in Sector Seven

  5. #5

    Join Date
    Dec 2014
    Location
    Lancaster, OH
    Hammock
    DIY 11 ft Double Layer
    Tarp
    HG Cuben
    Insulation
    HG Inc30 / B40
    Suspension
    Whoopies
    Posts
    448
    Quote Originally Posted by ___S___ View Post
    The original lead time listed on their page when I made the order was 7 weeks. I'm trying to be patient but this was a gift for my wife to use and we have a camping trip coming up in 2 weeks. I'm torn because I probably have just enough time to order a New River from Arrowhead instead and get it in time for the trip.
    Definitely email us with your trip date (if you haven't already), and I'll make sure it arrives beforehand! Its always tough to match names on here with orders, so I apologize that I don't have an answer for you right away.
    Harry Carlson
    Customer Support
    www.hammockgear.com
    740-445-4327
    [email protected]

  6. #6
    New Member ___S___'s Avatar
    Join Date
    Jun 2015
    Location
    Seattle
    Hammock
    Go! Outfitters 11'
    Tarp
    YO Walkabout
    Insulation
    AHE New River
    Suspension
    Rallt strap, biner
    Posts
    12
    Images
    2
    I responded to your email with the trip date Harry. Thanks for your help.

  7. #7

    Join Date
    Dec 2014
    Location
    Lancaster, OH
    Hammock
    DIY 11 ft Double Layer
    Tarp
    HG Cuben
    Insulation
    HG Inc30 / B40
    Suspension
    Whoopies
    Posts
    448
    Quote Originally Posted by ___S___ View Post
    I responded to your email with the trip date Harry. Thanks for your help.
    Glad we could help!!
    Harry Carlson
    Customer Support
    www.hammockgear.com
    740-445-4327
    [email protected]

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