Results 1 to 9 of 9
  1. #1

    Join Date
    Mar 2016
    Location
    East Texas
    Hammock
    WBBB
    Tarp
    Palace
    Insulation
    TQ/UQ
    Suspension
    Spiders/Mantis
    Posts
    515

    Integrity and Kindness

    Ordering a quilt a few weeks ago, I was in a huge Long Covid flair, particularly involving thinking.
    UGQ noticed I mistakenly ordered two quilts, contacted me, and ironed out the problem.
    The care and kindness (through the years) is deeply appreciated.
    Integrity is likely found in virtually all of the cottage industries represented on this forum. It dang sure is present with UGQ, consistently.

  2. #2
    Boston Fan's Avatar
    Join Date
    Dec 2021
    Location
    Arizona
    Hammock
    SLD Trail Lair
    Tarp
    BWD Winter Dream
    Insulation
    HG Phoenix 20 deg
    Suspension
    Daisy Chain
    Posts
    71
    Thanks for the good words and info about UGQ. Good to hear another story of the type of folks here on HF. I too have been more than pleased with the feedback and attention I have received from each of the vendors I have given my business. Best to you and UGQ.

  3. #3
    Member
    Join Date
    Aug 2020
    Location
    Upper peninsula, Mi
    Hammock
    Dutchware Chameleon
    Tarp
    Dutch and HG
    Insulation
    UGQ and HG quilts
    Suspension
    Beetle Buckles
    Posts
    97
    UGQ has been excellent to deal with I have a set of their 20 degree quilts and could not be happier. One, do to my error in ordering, had to be modified and they did it quickly and with excellent work.

  4. #4
    brohawk's Avatar
    Join Date
    May 2014
    Location
    Bethlehem, PA
    Hammock
    Warbonnet RR
    Tarp
    Dutchware Bonded
    Insulation
    Enlightened / HG
    Suspension
    HG Daisy Chain
    Posts
    422
    Images
    4
    I have several tarps from Paul including a recent custom Hanger 13 that he designed and made for me. Always great to deal with and takes time out of their busy production schedule to answer emails and take on special projects. Customer service like that goes a long way. I wish they made an UQ for my RR...
    Some days I can't tell whether I found a rope or lost a horse...

  5. #5

    Join Date
    Feb 2021
    Location
    Saratoga NY
    Hammock
    Towns end, WBRR
    Tarp
    Mini/thunder, ugq
    Insulation
    AHE,zenbivy,JRB,HG
    Suspension
    HG UL Daisy chain
    Posts
    130
    What a great firsthand experience to share about one of our great cottage vendors!
    kris

  6. #6
    New Member
    Join Date
    Sep 2022
    Location
    Muncy,Pa
    Hammock
    DH Sparrow,Superior
    Tarp
    UGQ 12'
    Suspension
    Cinch Buckle
    Posts
    9
    I own several pieces of gear from UGQ. The quality is impeccable,and from the ownership on down to the crew that produces those works of art,all are a treasure to their consumers.Top Shelf !

  7. #7
    Senior Member
    Join Date
    Jul 2020
    Location
    Greensboro, NC
    Hammock
    Warbonnet Ridgerunner
    Tarp
    HG DCF std w/doors
    Insulation
    WM TQ, UGQ UQ
    Suspension
    Whoopie slings
    Posts
    259
    Images
    2
    I've done a lot of work on customer loyalty for my job. The research on customer experience shows that there are three general principles that drive loyalty: Empathy, Responsibility, and Generosity. With empathy, there are best practices such as "listen to learn" and "make a human connection". With Responsibility, best practices include "discover the real 'job-to-be-done'" and "follow up". With Generosity, best practices include "share insights openly" and "surprise with unexpected extras". My experience with many cottage vendors is that they try to do these best practices naturally, whereas big box retailers and the like aren't really "wired" that way.

    Anyway, I like that this thread uses the word "integrity" because that's what all of us expect from places we buy stuff from. I love my UGQ Zeppelin, and have had absolutely zero issues with either the product or customer service (which I haven't had to use).
    Iceman857

    "An optimist is a man who plants two acorns and buys a hammock" - Jean de Lattre de Tassigny (French Army General in WWII)

  8. #8
    New Member
    Join Date
    Sep 2021
    Location
    BC, Canada
    Posts
    41
    We've got several excellent quilts from UGQ, plus one on order. Paul has always been very kind responding to my emails and my questions about his various products and possible configurations.

  9. #9
    cougarmeat's Avatar
    Join Date
    Aug 2012
    Location
    Bend, OR
    Hammock
    WBBB, WBRR, WL LiteOwl
    Tarp
    OES, WL BullFro
    Insulation
    HG UQ, TQ, WB UQ
    Suspension
    Python Straps
    Posts
    3,441
    I have yet to buy a "retail" UGQ - all mine have been from the For Sale forum. The two I bought there, a 0 and 20, are excellent.
    In order to see what few have seen, you must go where few have gone. And DO what few have done.

  • + New Posts
  • Similar Threads

    1. Purchase Integrity & Character
      By Badchef in forum [SOLD/WITHDRAWN] Items no longer available
      Replies: 2
      Last Post: 02-23-2012, 14:10
    2. Unbelievable Help and Kindness -Thanks!!!
      By 2new2hang in forum General Hammock Talk
      Replies: 21
      Last Post: 05-11-2011, 00:43
    3. 2QZQ = Integrity
      By Syb in forum 2QZQ Hammock Specialties (Hennessy Bugnet Zipper Mods)
      Replies: 15
      Last Post: 12-01-2010, 11:20
    4. HF Kindness and a Mora
      By sclittlefield in forum General Hammock Talk
      Replies: 11
      Last Post: 05-04-2010, 20:16
    5. HF Kindness!
      By Shug in forum General Hammock Talk
      Replies: 32
      Last Post: 02-20-2010, 07:34

    Bookmarks

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •