Here's the update on my Kelty customer service experience.Originally Posted by desmobob
I had originally asked how I could restore the tarp's waterproof performance. I didn't ask for a warranty repair or replacement or even hint that I expected it. When they said to send it in, I removed my stake-out lines, packed it up nicely and spent the postage to mail it across the country to CO.
I got it back today with a note saying "we have determined the lamination degradation that your are experiencing is due to normal wear and tear from the many years that this tarp has been used." They said they couldn't repair it but offered me a discount if I wanted to buy another one.
Well, as I mentioned previously, I've had the tarp for a while. But it has seen VERY little use! It honestly looks like new... most of the tie out loops are still pressed flat and crisp, never having had a line tied to them. It has been in clean, dry storage in my house.
Again, from the beginning, I didn't expect them to replace it. I asked how to repair it. They told me to send it in, which I did, at my expense. At that point, I was getting the idea they intended to repair or replace it... why else would they tell me to send it to them after I only asked HOW to repair it?
It turned out to be a waste of my time and money. Oh well....
No biggie. I now have a nice new OES MacCat Deluxe to use. And I have a bottle of McNett TentSure that I can use to try to fix up the heavy Kelty tarp.
Happy napping,
desmobob
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