Gees all, lighten up.
I fully understand the frustration of ordering an item and having to wait days for replies, Gees at least you don't have to wait as long for postage as your in the same country (well the majority is)
Having over the last few months completely kitted myself out with hammock camping gear from just about all the major vendors (Warbonnet, OES, TeWa, Hammock Gear, ArrowHead Eq and a few other cottage industry people in the US), I can only express that the team at hammock gear have probably been the quickest to respond and have been amazing. Not saying the others are better or worse in any way but these guys have been great.
Keep up the good work and when my quilts arrive I'm sure they will be great !!
I'm sure when they say email's and pm's have gone missing or lost in a spam filter they mean it.
Don't think I'm sucking up either, My quilts are in the mail after the usual wait but you need to understand they must be very busy.
After all I purchased from the cottage guys and gal's to support small business and get top quality light weight gear. If I wanted fast I'd be lugging a 30 kg pack I stocked out in an hour from K Mart.