Page 1 of 6 123 ... LastLast
Results 1 to 10 of 54
  1. #1
    Senior Member Law Dawg (ret)'s Avatar
    Join Date
    Sep 2010
    Location
    Left Coast
    Hammock
    WBBB XLC 1.1 dbl/ Traveler 1.1 dbl
    Tarp
    Toxaway & Bullfrog
    Insulation
    Incubator & Burrow
    Suspension
    Adjustable Webbing
    Posts
    2,365

    Thumbs up Hammock Gear customer service

    I have read others compliment Adam and Jenny (can't even type her name without hearing it in Forrest Gump tones "She's my Jeeenae...") on their customer service. Tons of good remarks on quality as well and now I have experienced both with a regular Burrow, an Incubator, and an enroute custom Burrow. While I won't go into details Jenny () emailed me this morning saying my custom Burrow is in line this week and giving me a bit of over and above customer service that was not required (or even wanted) but appreciated. Above and beyond you two...I rate HG

    Gotta say this is why I love dealing with domestic cottage industry folk and this site has some exceptional vendors.
    Mark is the name and If there is more than one way to understand what I just said....I meant the good one.

    Earth First! We'll dirt bike ride the other planets later.

  2. #2
    Senior Member lazy river road's Avatar
    Join Date
    Sep 2009
    Location
    Baltimore, MD
    Hammock
    Warbonnet
    Tarp
    HG/BWWD/Z-Packs
    Insulation
    Hammock Gear
    Suspension
    Woopies & Straps
    Posts
    3,328
    Images
    152
    Quote Originally Posted by Law Dawg (ret) View Post
    I have read others compliment Adam and Jenny (can't even type her name without hearing it in Forrest Gump tones "She's my Jeeenae...") on their customer service. Tons of good remarks on quality as well and now I have experienced both with a regular Burrow, an Incubator, and an enroute custom Burrow. While I won't go into details Jenny () emailed me this morning saying my custom Burrow is in line this week and giving me a bit of over and above customer service that was not required (or even wanted) but appreciated. Above and beyond you two...I rate HG

    Gotta say this is why I love dealing with domestic cottage industry folk and this site has some exceptional vendors.
    These post makes me smile. I love my hammock gear quilts. Both quality of customer service and craftsmanship are top notch. I'd love to order some more gear from Adam and Jenny but I have everything they make already.
    Money Burning A Hole In My Pocket For Some New Gear by Hammock Gear
    LRR
    Sometimes I like to hike and think, And sometimes I just like to hike.

    Hiking is'ent about waiting for the storm to pass its about learning to hike in the rain.

  3. #3
    Senior Member Raul Perez's Avatar
    Join Date
    Nov 2009
    Location
    Long Island, NY
    Hammock
    1.1 Blackbird or Traveler SL
    Tarp
    OES Deluxe Cuben
    Insulation
    Yeti - all seasons
    Suspension
    Dynaglide Whoopies
    Posts
    2,363
    Images
    49
    Their quilts radiate love
    "If you give a monkey a gun and he shoots someone, you dont blame the monkey"

    The end of the world is not coming in December, it is happening now in my living room. - TFC Rick

    http://watermonkey.net/

    Youtube Channel:

    http://www.youtube.com/user/RaulPerez1?feature=mhee

  4. #4
    Senior Member Law Dawg (ret)'s Avatar
    Join Date
    Sep 2010
    Location
    Left Coast
    Hammock
    WBBB XLC 1.1 dbl/ Traveler 1.1 dbl
    Tarp
    Toxaway & Bullfrog
    Insulation
    Incubator & Burrow
    Suspension
    Adjustable Webbing
    Posts
    2,365
    There is hope for that money problem you have. Rumor has it they are working on an unobtanium based zero gravity UQ insulation package. Just think; no suspension or trees needed and true LNT camping. With a breeze and the optional tarp sail kit you can float to your next site while enjoying a hot cuppa from your hammock like the Shug (only better).
    Mark is the name and If there is more than one way to understand what I just said....I meant the good one.

    Earth First! We'll dirt bike ride the other planets later.

  5. #5
    Senior Member JaxHiker's Avatar
    Join Date
    Jul 2008
    Location
    Jacksonville, FL
    Hammock
    Lite Owl; Light Hiker
    Tarp
    Toxaway;MacCat Dlx
    Insulation
    Burrow; Incubator
    Suspension
    Whoopies
    Posts
    2,366
    Don't tell me that! I just ordered one! Now I'll have to buy this new one when it's out.
    JaxHiker aka Kudzu - WFA
    Florida Trail Association: NE FL Trail Coordinator (Gold Head to Stephen Foster)
    Trail Issues? Please let me know.
    Blazing Trails with Kudzu @ www.idratherbehiking.com
    Follow me @idratherbhiking

  6. #6
    Senior Member ShellD's Avatar
    Join Date
    Mar 2011
    Location
    Greenville,SC
    Hammock
    GT Travel
    Tarp
    Big Mama Jamba
    Insulation
    HG 3S
    Suspension
    Whoopies/Webbing
    Posts
    143
    I've purchased two UQ's from Adam and Jenny and couldn't ask for better quality as well as customer service.

  7. #7
    I will say one thing, Adam and Jenny both have earned my admiration, and respect, not just for their products but mostly for exactly what you had happen to you Law Dawg! I hope one day I can meet both of them in person and shake their hands and say thank you, as they have treated me like gold everytime, even though I am sure my phone calls and emails got extremely annoying at times but I would have never known it by the way the chatted with me!
    "yesterday is history, tomorrow is a mystery, but today is a gift---thats why its called a present" - Master Oogway
    It's always best if your an early riser!

  8. #8
    Senior Member stefprez's Avatar
    Join Date
    Apr 2011
    Location
    Detroit, MI
    Hammock
    WBBB 1.0 DL
    Tarp
    WB Edge
    Suspension
    Webbing/Carabiners
    Posts
    352
    Images
    2
    I have to agree with everything here. Adam and Jenny both are phenomenal, and they redefine customer service. They helped me greatly with my UQ questions, and I described their customer service like the treatment you'd expect from a lifelong friend. People compliment the friendliness of this community left and right, and I think that Adam and Jenny serve as a cornerstone for that behavior.

    P.S. +1 on their quilts radiating love.

  9. #9
    Banned
    Join Date
    Jul 2008
    Location
    hershey, PA
    Hammock
    Warbonnet
    Tarp
    Zpacks Cuben
    Insulation
    Cottage Down
    Suspension
    webbing/buckle
    Posts
    1,190
    Images
    51
    hmmmmm. i'm trying to get a top quilt from him and i can't seem to get him to reply maybe the pressure of the upcoming trail days is looming...

  10. #10
    Senior Member Law Dawg (ret)'s Avatar
    Join Date
    Sep 2010
    Location
    Left Coast
    Hammock
    WBBB XLC 1.1 dbl/ Traveler 1.1 dbl
    Tarp
    Toxaway & Bullfrog
    Insulation
    Incubator & Burrow
    Suspension
    Adjustable Webbing
    Posts
    2,365
    Quote Originally Posted by Wags View Post
    hmmmmm. i'm trying to get a top quilt from him and i can't seem to get him to reply maybe the pressure of the upcoming trail days is looming...
    You and a bunch of other folks want to order TQ etc from them and they ARE busy. Adam and Jenny () run Hammock Gear as a true home business with all that "home" entails. I asked them to ignore all the rest of y'all until my TQ is in the mail...sorry but all's fair in the gathering of hammock stuff before prime camping season.

    P.S.
    An email worked for me.
    Mark is the name and If there is more than one way to understand what I just said....I meant the good one.

    Earth First! We'll dirt bike ride the other planets later.

Similar Threads

  1. Hammock Gear Customer Service Issues
    By Mordakai in forum Hammock Gear
    Replies: 26
    Last Post: 02-05-2014, 10:16
  2. Hammock Gear Customer Service
    By Raos in forum Hammock Gear
    Replies: 54
    Last Post: 01-24-2014, 17:18
  3. Hammock Gear Customer Service...
    By halfastronomical in forum Hammock Gear
    Replies: 10
    Last Post: 01-30-2013, 23:24
  4. Hammock Gear customer service??
    By HangingOut in forum Hammock Gear
    Replies: 9
    Last Post: 11-01-2012, 09:35
  5. Hammock Gear - Customer Service in Mt. Rainier
    By thorwren in forum Hammock Gear
    Replies: 9
    Last Post: 09-20-2012, 18:38

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •