I have read others compliment Adam and Jenny (can't even type her name without hearing it in Forrest Gump tones "She's my Jeeenae...") on their customer service. Tons of good remarks on quality as well and now I have experienced both with a regular Burrow, an Incubator, and an enroute custom Burrow. While I won't go into details Jenny () emailed me this morning saying my custom Burrow is in line this week and giving me a bit of over and above customer service that was not required (or even wanted) but appreciated. Above and beyond you two...I rate HG
Gotta say this is why I love dealing with domestic cottage industry folk and this site has some exceptional vendors.