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  1. #1
    Herder of Cats OutandBack's Avatar
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    Dec 2010
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    Denver, CO
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    Thumb's up to Hyperlite Mountain Gear's customer service

    So on my last outing with the HMG cuben hammock tarp it rained pretty hard and noticed I had a leak. Found a hole about 8" from the ridgeline. Looks like an ember from the fire landed on my tarp. The hole was about 1/8" and round.

    On my return from this trip I contacted Dave @ Hyperlite Mountain Gear an explained my problem and asked if HMG offered a patch kit. He said they did and would get one out to me asap. I asked what the charge would be and he said no charge. Not even for postage.

    3 day later I receive 2 silver dollar sized cuben material patches with a peel and stick backing. Took all of 5 minutes to make the repair.

    Thanks Dave.

  2. #2
    Banned
    Join Date
    Jul 2008
    Location
    hershey, PA
    Hammock
    Warbonnet
    Tarp
    Zpacks Cuben
    Insulation
    Cottage Down
    Suspension
    webbing/buckle
    Posts
    1,190
    Images
    51
    that's pretty freaking cool man. nice job HMG. hearing nothing but good things from those dudes...

  3. #3
    Senior Member Mountainfitter's Avatar
    Join Date
    Mar 2010
    Location
    Florida
    Hammock
    DIY Hammock
    Tarp
    Cuben Hexalite
    Insulation
    InsuLite Foam
    Suspension
    TreeStrap/Whoopie
    Posts
    263
    They seem like a really good company to do business with and they make some really nice products. Keep up the good work HMG

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